Terms of Service

Last updated: 18 March 2025

These Terms of Service ("Terms") govern your use of the website https://shoraxiliejloxeu.world (the "Site") and the purchase of products and services from Shoraxiliejloxeu ("we", "us", "our"). By accessing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place orders. We recommend that you read these Terms together with our Privacy Policy, Cookie Policy, and Return Policy.

1. Information about us

The Site and the sale of products (including Enerbalyx) are operated by:

Shoraxiliejloxeu
Jernbanetorget 1, 0154 Sentralhallen S, Norway
Email: contact@shoraxiliejloxeu.world
Phone: +47 22 05 38 20

For the purposes of EU consumer law (e.g. the Consumer Rights Directive and the Consumer Rights Act in Norway), we are the trader/seller. Our business is established in Norway. References to "you" or "customer" mean the individual or legal entity placing an order or using the Site.

2. Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable laws or regulations (including data protection, consumer protection and intellectual property laws).
• Transmit any harmful, offensive, defamatory or illegal content, or any malware or code that could harm the Site or its users.
• Attempt to gain unauthorised access to our systems, other users' accounts, or any data not intended for you.
• Use automated means (e.g. scrapers, bots) to access or collect data from the Site without our prior written consent, except where such use is clearly permitted (e.g. search engine indexing where we do not restrict it).
• Impersonate another person or entity or misrepresent your affiliation with any person or entity.

We reserve the right to suspend or terminate your access to the Site if we reasonably believe you have breached these Terms or the law. Content on the Site (text, images, logos, layout) is owned by us or our licensors and is protected by copyright and other intellectual property rights. You may not copy, modify, distribute or use it without our prior written permission, except for temporary copies necessary for viewing the Site or as permitted by mandatory law.

3. Products and information

We offer food supplements and related products on the Site (e.g. Enerbalyx). Product descriptions, images and specifications are provided in good faith. We do not guarantee that product descriptions, images or other content are error-free, complete or current. We reserve the right to correct errors, inaccuracies or omissions and to change or discontinue products or services at any time. Product packaging may vary; the manufacturer may change packaging without prior notice. We are not responsible for such manufacturer changes. Prices and availability are subject to change. If a product is listed at an incorrect price due to a technical error, we may cancel orders placed at that price and notify you. Food supplements are not intended to diagnose, treat, cure or prevent any disease. They are not a substitute for a varied and balanced diet or a healthy lifestyle. If you have a medical condition or take medication, consult your doctor before use.

4. Orders and contract formation

When you submit an order via the Site (e.g. by completing the order form and clicking the order button), you make an offer to purchase the product(s) on the terms stated on the Site at that time (including price and delivery). We will send you an order confirmation by email once we have received your order. A contract between you and us is formed when we send that confirmation, or when we expressly accept your order (e.g. by dispatching the goods). We are not obliged to accept every order; we may refuse or cancel orders in cases such as suspected fraud, pricing errors, stock unavailability, or if we are unable to supply. If we cancel an order after payment, we will refund you in full. By placing an order, you confirm that you are at least 18 years of age (or the age of majority in your country) and that the information you provide is accurate and complete. You are responsible for ensuring that your email and other contact details are correct so that we can communicate with you about your order.

5. Price and payment

Prices displayed on the Site are in Norwegian Kroner (NOK) and include value added tax (VAT) where applicable under Norwegian and EEA law. Delivery costs may be added unless otherwise stated (e.g. "free shipping from 399 kr"). The total price (including any delivery charge) will be shown before you confirm your order. We accept the payment methods indicated on the Site (e.g. card, PayPal, or other methods we make available). Payment is processed by secure third-party payment providers. We do not store your full card number. You must pay the full amount due at the time of order unless we expressly agree otherwise (e.g. invoice for business customers). If payment fails or is reversed, we may cancel the order or suspend delivery until payment is received. In the event of late payment (e.g. where we have agreed invoice terms), we may charge interest and reasonable recovery costs in accordance with applicable law.

6. Delivery and risk

We will deliver the products to the address you provide, using the delivery options offered on the Site. Estimated delivery times are indicative only and do not constitute a binding commitment unless we have expressly agreed a specific delivery date. Risk of loss or damage to the products passes to you upon delivery (e.g. when the carrier delivers to your address or to a designated pick-up point). If you are a consumer in the EEA, you may have additional rights under the Consumer Rights Directive (e.g. delivery within 30 days unless otherwise agreed). If we cannot deliver within a reasonable time, you may be entitled to cancel and receive a refund. We will inform you of any significant delay and, where required by law, offer you the option to cancel.

7. Returns and refunds

Your right to return products and receive a refund is set out in our Return Policy. By placing an order, you agree to the terms of that policy. In summary, if you are a consumer in the EEA/Norway, you generally have a right to withdraw from the contract within 14 days of receiving the goods (subject to certain exceptions) and to return the product for a refund. Please read the Return Policy for full details, time limits and procedures.

8. Limitation of liability

To the fullest extent permitted by applicable law:

• We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
• We shall not be liable for any indirect, consequential, special or punitive damages (including loss of profit, revenue, data or goodwill) arising out of or in connection with your use of the Site or the purchase or use of our products, whether in contract, tort (including negligence), strict liability or otherwise.
• Our total liability to you in respect of any order or any single incident or series of related incidents shall not exceed the amount you paid to us for the relevant product(s) in the 12 months preceding the claim (or, if higher, the amount required by mandatory consumer law in your jurisdiction).

Nothing in these Terms affects your statutory rights as a consumer under Norwegian or EEA law. If you are a business customer, you agree that we have no liability beyond the limitations set out above.

9. Indemnity

You agree to indemnify and hold harmless Shoraxiliejloxeu, its affiliates and their respective officers, directors, employees and agents from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your use of the Site, your violation of any law or the rights of a third party, or any content or data you submit via the Site.

10. Privacy and data protection

Your personal data is processed in accordance with our Privacy Policy and our Cookie Policy. By using the Site and placing orders, you acknowledge that you have read and understood those policies and consent to the processing of your data as described there (where consent is the legal basis).

11. Complaints and dispute resolution

If you have a complaint about our products or services, please contact us at contact@shoraxiliejloxeu.world or at the address above. We will endeavour to respond within a reasonable time and to resolve the matter in good faith. If you are a consumer in the EU/EEA, you may use the European Commission's Online Dispute Resolution (ODR) platform (ec.europa.eu/consumers/odr) to seek an out-of-court resolution. We are not obliged to participate in a particular ADR scheme unless required by law. Norwegian consumers may also contact the Norwegian Consumer Council (Forbrukertilsynet) for guidance.

12. Governing law and jurisdiction

These Terms are governed by the laws of Norway, without regard to its conflict of law principles. If you are a consumer habitually resident in the EEA, you also benefit from any mandatory consumer protection rules in your country of residence. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. Any dispute arising out of or in connection with these Terms or the Site shall be subject to the exclusive jurisdiction of the courts of Norway, except that if you are a consumer in the EEA, you may bring proceedings in the courts of your country of residence in accordance with the Brussels I Recast Regulation or equivalent rules.

13. Severability and waiver

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14. Changes to the Terms

We may update these Terms from time to time. The "Last updated" date at the top indicates when the Terms were last revised. Changes will be effective when posted on the Site, unless we state otherwise. Your continued use of the Site or placement of orders after the changes constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Site and may cancel any pending order in accordance with our Return Policy. For existing contracts, the Terms in force at the time of the order apply unless mandatory law requires otherwise.

15. Contact

For questions about these Terms of Service, please contact:

Shoraxiliejloxeu
Jernbanetorget 1, 0154 Sentralhallen S, Norway
Email: contact@shoraxiliejloxeu.world
Phone: +47 22 05 38 20